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Privacy policy

The Information I Collect
When you book an appointment, I collect personal details such as your name, address, email and telephone. This information is used to identify you and contact you about the services that you require.
Whilst you use the website I also receive information about your computer such as your IP address, operating system and browser details. This information helps me provide a better website experience for you
How do you get my consent?
When you provide me with your personal information in the course of booking an appointment, or contacting me about my services, you are giving your consent to me collecting that information and using it for that specific reason.
I will not use your personal information for any secondary reason, like marketing, unless I have asked you directly for consent to do so.
How do I withdraw my consent?
For the purpose of legal protection, I am required to hold the personal information you have given to me in return for psychological services and the notes about those treatments for a minimum of 7 years.
7 years after your last treatment I will permanently delete all your personal information that I hold.
If you withdraw your consent during the 7 year retention period, I will archive your data until the 7 year period expires.
Whilst your information is archived, I will not access or process it in any way accept if needed for legal protection or if I'm required to do so by law.
If you make an enquiry through this website and subsequently do not require my services, your details will be securely erased after 3 months.
Should you wish to withdraw your consent at any time please email me with your request.
How can I access, update or amend my personal information?
You have the right to review the personal information I store about you and your therapy sessions. You also have the right to request I update or amend your data if it is incorrect.
To action any of these rights you can email your request.
I may disclose your personal information if I am required to do so by law or if you violate my Terms and Conditions of service.
Data Handling and Storage
I’m currently moving over to Writeupp which will securely store patient details and case notes. Any additional paper documents will be stored in files in a locked filing cabinet. (Paperlight).
Your data will be stored through Writeupp using their data storage facilities, databases and the WriteUpp web framework. Your data is stored on secure servers behind a firewall and is always encrypted when in storage and whilst being transmitted across the internet.
I can discuss when I see you if you need further info. The exact details including encryption of emails etc is in my practice privacy policy.
Third-Party Services
In general, the third-party providers I use will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to me.
For these providers, I recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or me. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave my website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or my website’s Terms of Service.
When you click links on my website, they may direct you away from my website. I am not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To protect your personal information, I take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
Changes To This Privacy Policy
I reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If I make material changes to this policy, I will notify you here that it has been updated, so that you are aware of what information I collect, how I use it, and under what circumstances, if any, I disclose it.
If this business is acquired or merged with another business, your information may be transferred to the new owners so that they may continue to provide you with the services you have requested.
Questions and Contact Information
To request your information is updated, amended or deleted, or if you have any questions about how your information is collected, stored and used, please email.
Legal Basis For Storing Data
This information is collected by Dr Joanna Livingstone in accordance with the guidelines set out in the General Data Protection Regulation (GDPR).
Dr Joanna Livingstone is registered with the Information Commissioners Office. Registration Reference: ZA226099.
Dr Joanna Livingstone trading names: Key Psychology Services.